Customer Support Q&A (ByteDance Seed in-house)
Seed2.0 Pro 72.4% leads since Feb 2026 Fading Models answer user questions from noisy enterprise knowledge base results, such as policy questions in e-commerce, government services and telecom.
One of six in-house application sets in the Seed1.8 and Seed2.0 model cards. Scoring is a guess.
- Level
- Everyday Most adults, without training
- Scored
- Graded by a model A language model scores each response, usually against a rubric.
- Answers
- Open-ended Free-form text, documents, designs or media judged as a whole.
Seed2.0 Pro leads with 72.4%
Best score per model as labs report them in their own cards. Labs pick their own settings, so these compare less cleanly than independent runs.
- 1 Seed2.0 Pro 72.4%
- 2 Seed1.8 69%
| # | Model | Score | Setting | Date | Source |
|---|---|---|---|---|---|
| 1 | Seed2.0 Pro | 72.4% | Feb 2026 | Model card | |
| 2 | Seed1.8 | 69% | Dec 2025 | Model card |
2 models have held number one since its release in Dec 2025
Lab claims count from the day the card came out, independent runs from the model’s release.
Scores over time
All the scores we have, one dot each, so a model tested at several settings appears more than once.
Labs headline it less often now, last in Dec 2025
Launch posts from every lab that has listed it, one tick per post. Tall colored ticks include it, and short gray ones leave it out.
| Date | Launch post | Score | As the post writes it |
|---|---|---|---|
| 18 Dec 2025 | Seed1.8 | 69 | Customer Support Q&A |
2 system cards report it, from 1 lab
Besides launch posts, we read the system cards, model cards and technical reports labs publish with a release. They report far more, including safety and frontier-risk tests.
| Date | Document | Score | As the document writes it | Section |
|---|---|---|---|---|
| 21 Mar 2026 | Seed1.8 model card | 69 | Customer Support Q&A (Table 1) | Capabilities |
| 14 Feb 2026 | Seed2.0 Pro model card | 72.4 | ToB-Reference Q&A (Table 13), the Customer Support Q&A set of 3.4 | Capabilities |
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